Question 1

How do I become a seller on Tanga Tanga?

Accepted Answer

Go to My Shop in your dashboard (or visit our Sell page), apply with your details and a bank account for payouts, and our team will review your application — usually within a few days.

Question 2

How do I book an experience or event?

Accepted Answer

Browse Experiences or Events, pick your dates and headcount, then choose to Reserve (hold your spot free, pay later) or Pay Now. Once paid, your e-ticket is ready instantly in your dashboard.

Question 3

Are the games free to play?

Accepted Answer

Yes, every game — Trivia Trek, Expedition Championship, Champions League and Party Games — is completely free.

Question 4

What should I pack for a hike?

Accepted Answer

Water (about 0.5–1 litre per hour in the heat), sun protection, grippy closed shoes, and a light layer for altitude. Full trip-specific packing tips are in each listing.

Question 5

Is membership free?

Accepted Answer

Yes, joining the club is completely free. You get member pricing on select trips, priority access, and the community chat.

Question 6

What payment methods do you accept?

Accepted Answer

We use Paystack for secure checkout, which supports card, bank transfer and M-Pesa. You'll see all available options at checkout.

Question 7

How much commission does Tanga Tanga take from sellers?

Accepted Answer

Your commission rate is set when your seller account is approved and is always visible in your dashboard before you publish a listing. It never changes retroactively on past sales.

Question 8

Do I need to sign in to play games?

Accepted Answer

No. You can play as a guest and your stats save on your device — sign in anytime to sync them to your account permanently.

Question 9

Do I need to be a member to book a trip?

Accepted Answer

No — anyone can book an experience or event. Membership just unlocks extra perks like member pricing and priority access.

Question 10

Is Tanga Tanga suitable for solo travellers?

Accepted Answer

Absolutely — many of our members join solo and leave with a new crew. Our trips and community chat are built for meeting people.

Question 11

Do you offer trips outside Kenya?

Accepted Answer

Yes. Alongside our Kenya charter, we run a Lisbon charter with trips across Portugal — check Experiences and filter by location.

Question 12

Can I reserve a spot without paying immediately?

Accepted Answer

Yes. Choose "Reserve" instead of "Pay Now" to hold your spot — you can complete payment anytime from My Bookings before the trip fills up or the deadline passes.

Question 13

How do I update my profile or membership details?

Accepted Answer

Head to Profile in your dashboard sidebar to update your details anytime.

Question 14

How and when do sellers get paid?

Accepted Answer

There's no manual withdrawal. Paystack automatically splits every booking payment the moment a customer pays — our commission goes to us, and the rest settles straight to the seller's verified bank account.

Question 15

How does Champions League work?

Accepted Answer

Form or join a club, field an equal number of players against your opponent, and each player answers a set of questions. The club with the higher combined score wins league points.

Question 16

Where can I chat with other members?

Accepted Answer

The Community tab in your dashboard is the club's living room — say hi, plan trips and swap tips with other members.

Question 17

What's the difference between selling an Event and an Experience?

Accepted Answer

Events are single-date, single-price gatherings (parties, meetups, nightlife). Experiences can span multiple days with separate adult/child pricing and a capacity limit — think hikes, safaris and retreats.

Question 18

What happens after I pay?

Accepted Answer

You get an instant e-ticket with a scannable barcode, available in My Bookings and by email. Show it at check-in for your trip or event.

Question 19

What is a Tanga Tanga affiliate agent?

Accepted Answer

Agents are approved members who help sell trips to their own network — logging customer sales and earning a commission set by our admin team.

Question 20

Can I get a refund if I need to cancel?

Accepted Answer

Reach out to support with your booking details as soon as possible. Refund eligibility depends on the listing and how close it is to the trip date — we'll always let you know where you stand.

Question 21

Is my payment information secure?

Accepted Answer

Yes. All payments are processed by Paystack, a PCI-DSS compliant payment processor — Tanga Tanga never sees or stores your card details.

Question 22

How do I become an agent?

Accepted Answer

Apply from Affiliate Agent in your dashboard sidebar. Once approved, you can add customers and log sales for a commission on each one.

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